I. GENERAL PROVISIONS

  1. This document contains General Terms and Conditions, according to which the Merchant provides services to its customers through the artservicebg.com Online Store. These terms and conditions are binding on all users. By clicking the “Continue” button, the client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
  2. Identification of the client in order to reproduce his statement both for acceptance of the General Terms and Conditions and for the order placed is carried out through the log files stored on the server of artservicebg.com, storage of the client’s IP address, as well as any other information.
  3. The products found on the artservicebg.com website do not constitute a legally binding offer, but are rather a demonstrative online catalogue describing the trader’s product line.
  4. After clicking the “Buy” button, users agree to purchase the goods located in the “Basket”. This action is legally binding. The customer receives a confirmation of the order and upon receipt of this confirmation it is considered that the contract has been concluded.
  5. The Merchant reserves the right to refuse delivery of a confirmed order in case the goods are not available. In the absence of stock of the ordered goods, the trader shall notify the customer of the depletion as soon as possible by sending a message to the e-mail address specified by the customer or to the specified telephone number. In case a transfer is made to the merchant’s account, the customer will be able to choose between refunds, cancellation of the order or through a substitute order.
  6. The contractual language is Bulgarian, and payments will be made in Bulgarian levs with VAT.

II. DELIVERY

  1. Immediately after delivery, the goods should be carefully inspected by the customer. Any damages, impacts and other damages should be reported to the trader immediately. In case of incorrect or erroneous address, contact person and/or telephone number, when submitting the order, the merchant is not bound by any obligation to fulfill the order.
  2. When the delivered goods clearly do not correspond to the goods ordered for purchase by the customer and this can be established by their simple inspection, the Client may request that the delivered goods be replaced with those corresponding to the purchase application made by him within 24 hours of its receipt, in which case the transport costs shall be borne by the trader.
  3. In case of refusal to receive the goods, except for the cases described above, the refusal is considered unfounded. The transport costs in this case are AT THE EXPENSE OF THE CUSTOMER according to the tariffs of the courier company. (In case of exchange of goods, the customer pays 2 courier fees for transport in both directions). The packaging must not be torn and damaged, it must be in the form in which it was received. The goods must not be processed and used, but must be in their original packaging and together with all their accessories. In case the Client is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from his obligation to deliver the goods ordered for purchase.
  4. The customer is obliged to make sure that the content of the order corresponds to what was requested before accepting the shipment. Once the courier has handed over the shipment to the customer, it is no longer possible to make a claim against missing orders or damage in transit.

III. WARRANTY PERIODS

  1. The trader offers a guarantee document to its customers for a purchased product only if such a document is required by law and is provided by the manufacturer of the goods. The document describes: address and telephone number of the authorized service centers of the purchased goods, warranty conditions of the respective service centers or manufacturers, warranty period of the goods purchased by the consumer/customer.

IV. PRICES

  1. The prices listed on the site do not include transportation to an address specified by the customer. Delivery of an order at a specified site to the trader is free of charge. In case the goods are sent outside the territory of the Republic of Bulgaria, the customer should pay all customs, etc. export-related fees. The prices of each item in the online store ArtService.bg (Newart.bg) are final with VAT. Shipping is paid separately, except for orders with free shipping.

V. RIGHTS AND OBLIGATIONS OF THE CLIENT

  1. The Client is fully responsible for the protection of his username and password, as well as for all actions performed by him or by a third party through the use of the username and password. The user is obliged to immediately notify the merchant of any case of unauthorized access by using his username and password, as well as whenever there is a danger of such use.
  2. The user is obliged to pay the price of his order according to the price announced on the artservicebg.com page.
  3. The customer undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when it is not free of charge and to provide access and opportunity to receive the goods. In case it is not explicitly stated that the delivery is free of charge, it is considered for consideration.

13. Each consumer, regardless of whether he is a client of the trader, is obliged when using the services:

  • not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
  • to comply with the Bulgarian legislation, applicable foreign laws, the rules of morality and good morals and Internet ethics when using the services provided by artservicebg.com;
  • to immediately notify the trader of any case of committed or discovered violation when using the services provided;
  • to indemnify the Merchant and all third parties for all damages and lost profits, including any costs and paid attorneys’ fees, incurred as a result of claims filed by and/or paid compensations to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, made available to third parties or made available through artservicebg.com in violation of the law, these Terms and Conditions, Good Manners or Internet Ethics;

VI. RIGHTS AND OBLIGATIONS OF THE TRADER

  1. The trader does not have the obligation and the objective opportunity to control the way consumers use the services provided.
  2. The Merchant has the right at any time, without notifying the customer, when the latter uses the services in violation of these terms and conditions, as well as at the discretion of the Merchant, to terminate, suspend or change the services provided in connection with the use of the site. The Merchant shall not be liable to the users and third parties for damages and lost profits incurred as a result of the termination, suspension, modification or limitation of the services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made available through artservicebg.com.
  3. Upon receipt of the payment, the Merchant undertakes to transfer to the consumer the ownership of the goods ordered for purchase by him, to deliver the goods ordered for purchase on time, to check for technical condition each item before it is sent (if this is possible, without violating the integrity of the packaging).
  4. The Merchant shall not be liable for damages caused to the software, hardware or telecommunication facilities, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, advice or assistance provided by the specialists and employees of the trader in connection with the use of the services by consumers does not give rise to any responsibility or obligations for the trader. The company is not responsible for incorrectness of the information provided by the manufacturer about the goods.
  5. The Merchant has the right to collect and use information relating to its customers, regardless of whether they are registered. During account registration, the customer undertakes to familiarize himself with the “Terms and Conditions of Use” provided by the merchant. After checking the box, it is considered that the user has read and agrees with the declaration. In case the consumer declares that he does not agree, the merchant has the right to immediately stop or terminate the provision of services to the consumer.
  6. The information under the preceding article may be used by the merchant, except in case of explicit disagreement of the user, sent to an e-mail address or from the contact form. The Merchant collects and uses the information only for the performance of the service of selling the goods to the customer and to improve the services offered. All purposes for which the trader will use the information will be in accordance with the Bulgarian legislation, applicable international acts and good morals.
  7. The Merchant shall not be liable for non-fulfillment of its obligations under this Agreement in the event of circumstances that the Merchant has not foreseen and was not obliged to foresee – including cases of accidental events, problems in the global Internet network and in the provision of services beyond the control of the Merchant.

VII. PERSONAL DATA

  1. The Merchant guarantees its users the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the attention of third parties outside the cases and under the conditions specified in this “Personal Data”. The Merchant protects the personal data of the consumer, which became known to him when filling in the electronic form for making a purchase application, and this obligation is no longer in case the customer has provided false data. In compliance with the current legislation and the clauses of these Terms and Conditions of Use, the merchant may use the customer’s personal data only for the purposes provided for in the contract.

VIII. CHANGES

  1. The General Terms and Conditions may be changed at any time by the Merchant, who has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. The Merchant undertakes to notify the user of the changes in the General Terms and Conditions by publishing a notice of their amendments in a prominent place on its website or through an electronic newsletter and giving sufficient time to familiarize himself with them. Within the given period, if the user does not declare that he rejects the changes, then he is considered bound by them. In case the consumer declares within the given period that he does not agree with the changes, the merchant has the right to immediately stop or terminate the provision of services to the consumer.

IX. TERMINOLOGY

  1. “User/Client” means anyone who has registered in the Online Store artservicebg.com.
  2. “Order” means the selected goods and all other attributes related to the method of delivery and payment for the goods by the customer/user.
  3. The online store is artservicebg.com owned by the merchant.
  4. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In case no agreement is reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes for filling gaps in the contract or its adaptation to new circumstances, will be resolved by the competent court for registration of the trader, in accordance with the Bulgarian legislation.